How to Report a Cyber Attack in Kenya: A Step-by-Step Guide

How to Report a Cyber Attack in Kenya: A Step-by-Step Guide

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Cyberattacks have become more prevalent, affecting millions of Kenyans. This is according to the latest Cybersecurity report by Kenya Computer Incident Response Team (KE-CIRT/CC). In the first quarter of 2023, they received 375 digital investigation requests. This is a 24.58% increase from the previous quarter.

The report also indicates that of the investigations conducted by KE-CIRT/CC, the highest reported cyber incident was online abuse (69.1%) followed by impersonation, Online fraud (6.4%) and child abuse (0.5%). Because of These cyber dangers, people and companies have lost billions of shillings to hackers as well as sensitive data.

Unfortunately, many people who are victims of a cyber attack don't know where to report it. This can leave them feeling vulnerable and exposed. If you have been a victim of a cyber attack, This article will guide you on how to report it.

A graphical representation of the digital investigations conducted by KE-CIRT/CC from January - March 2023. According to the Q3 Cybersecurity report.

Steps in Cybercrime Reporting

You can report a cyber attack to the following organizations with the capability to investigate attacks and help victims recover:

Kenya Computer Incident Response Team (KE-CIRT/CC)

Established by the Kenyan Government, KE-CIRT/CC is equipped with state-of-the-art systems. They facilitate national cyber threat detection, prevention and cyber threat analysis; as well as cybercrime investigations. They run operations 24/7.

  • Mail: Send a letter to the Communications Authority (CA) at the following address: Director General, CA Kenya, P.O. Box 14448 NAIROBI 00800.

  • Email: Send an email to the CA at the following address: incidents@ke-cirt.go.ke

  • Phone: Call the following numbers:+254-703-042700, +254-730-172700

  • Physically: Visit the CA offices at Waiyaki Way, Opposite Kianda School

KE-CIRT/CC website homepage

You can also report a cyber attack to KE-CIRT/CC online. To do this, you will need to observe the following steps:

  1. Visit their website: ke-cirt.go.ke

  2. Click on the "Report Incident" section

  3. Fill out the form completely and accurately

  4. Click on the "Submit" button.

National Computer and Cyber Crime Coordination Centre (NC4 Kenya)

NC4 Kenya is a government multi-agency organization tasked with coordinating national cybersecurity matters to ensure effective detection, prohibition, prevention and response, and prosecution of computer misuse and cybercrime matters.

To report a cyber incident, You can write an email to:info@nc4.go.ke

Using the following address, You can visit their offices or write a letter addressed to Herufi House, 2nd Floor Lt Tumbo Lane. P.O. Box 30091-00100, Nairobi, Kenya

Alternatively, You can also report online. Visit the NC4 page Report Cybercrime Incident – NC4 and fill out the form on their website. Once you have submitted the form, NC4 Kenya will investigate the attack and take appropriate action

NC4 website homepage

Helpful tips for reporting a cyber attack

Reporting a cyber attack correctly makes the process faster and much easier for the response team. Here are tips on how to do it correctly:

It is important to provide as much information as possible. That is why you should save any evidence of the cyber attack. This includes emails, text messages, or any screenshot evidence.

You should also provide the following information to the response team in detail:

  • Your name and location

  • The date and time of the attack

  • The type of attack

  • The information that was stolen or damaged

  • The steps that you have taken to protect yourself and your data

This information will help the organization that you are reporting to investigate the attack and probably help you recover.

Conclusion

it is important to report cyber attacks as soon as possible. It can help to minimize or cause further damage. As you await an investigation into your case, please try to stay calm. Don't click on any links or open attachments from unknown senders.

Share this article to raise awareness on cyber incidence reporting.